| GURU GENESYS CLOUD SERVICES, INC.
86352670 30 Jul 2014 | on 07 Dec 2024
| Providing temporary use of on-line non-downloadable cloud computing so... Class 042 Class 042 Computer & Software Services & Scientific Services Providing temporary use of on-line non-downloadable cloud computing software for contact center management; Cloud computing featuring software for contact center management; Software as a service (SAAS) services featuring software for contact center management; CUSTOMIZATION AND IMPLEMENTATION OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING SERVICES IN THE FIELD OF DESIGN AND CUSTOMIZATION OF SOFTWARE FOR CONTACT CENTER MANAGEMENT | | | GCXNOW Genesys Cloud Services, Inc.
97807075 22 Feb 2023 | on 17 Sep 2024
| providing temporary use of non-downloadable software for use in develo... Class 042 Class 042 Computer & Software Services & Scientific Services GENESYS CLOUD X NOW | | | INTERACTION SIP BRIDGE GENESYS CLOUD SERVICES, INC.
85778331 13 Nov 2012 | on 06 Aug 2024
| Computer software for enabling remote contact center agents to use Int... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products Computer software for enabling remote contact center agents to use Internet Protocol phones via a virtual private network | | | GENESYS UNIVERSAL SCRIPTING GENESYS CLOUD SERVICES, INC.
87913577 09 May 2018 | on 26 Jul 2024
| a web-based interface being computer software which provides automated... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products "UNIVERSAL SCRIPTING" | | | CONVERSATION MANAGER GENESYS CLOUD SERVICES, INC.
85813435 31 Dec 2012 | on 10 Jun 2024
| COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT,CLOUD COMPUTING SOFTWA... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT Class 042 Class 042 Computer & Software Services & Scientific Services "MANAGER" | | | GENESYS DX GENESYS CLOUD SERVICES, INC.
97243439 28 Jan 2022 | on 21 May 2024
| Providing online non-downloadable software featuring artificial intell... Class 042 Class 042 Computer & Software Services & Scientific Services Providing online non-downloadable software featuring artificial intelligence-based communication for providing and facilitating customer engagement, customer service, and customer support; online non-downloadable cloud based software for contact center management; online non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction | | | GENESYS ENGAGE GENESYS CLOUD SERVICES, INC.
90145036 28 Aug 2020 | on 23 Apr 2024
| advertising and marketing services, namely, developing and managing ou... Class 035 Class 035 Advertising, Business & Retail Services advertising and marketing services, namely, developing and managing outbound marketing campaigns for others in the field of contact center management and providing online reporting of such campaigns; advertising and marketing services, namely, automated provision and distribution of information and automated outbound interactions in the nature of telemarketing services and promoting the goods and services of others via automated outbound channel communications; advertising and marketing services, namely, developing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion | | | GENESYS CUSTOMER SUCCESS GENESYS CLOUD SERVICES, INC.
88823879 06 Mar 2020 | on 12 Mar 2024
| DESIGNING AND MANAGING FOR OTHERS OUTBOUND MARKETING CAMPAIGNS IN THE ... Class 035 Class 035 Advertising, Business & Retail Services DESIGNING AND MANAGING FOR OTHERS OUTBOUND MARKETING CAMPAIGNS IN THE FIELDS OF CONTACT CENTER AND ENTERPRISE MANAGEMENT, namely, DEVELOPMENT OF MARKETING CAMPAIGNS AND PROVIDING ONLINE REPORTING OF MARKETING CAMPAIGNS; ALL OF THE FOREGOING EXPRESSLY EXCLUDING THE CREATIVE DEVELOPMENT OF MARKETING AND ADVERTISING MATERIALS, BRANDING, CORPORATE IDENTITY, BRAND POSITIONING, AND PRODUCT PROMOTION | | | INTERACTION QUALITY MANAGER GENESYS CLOUD SERVICES, INC.
85913811 24 Apr 2013 | on 31 Jan 2024
| Computer software for administering and controlling quality monitoring... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products Computer software for administering and controlling quality monitoring processes in a contact center | | | BOLD360 GENESYS CLOUD SERVICES, INC.
87426066 26 Apr 2017 | on 13 Jan 2024
| Providing on-line, non-downloadable software for enabling customer com... Class 042 Class 042 Computer & Software Services & Scientific Services Providing on-line, non-downloadable software for enabling customer communication, engagement, and support across digital channels including live chat, video chat, SMS, social media, email management, social networks, and self-service; providing on-line, non-downloadable software for enabling support interactions through remote control, file transfer; providing on-line, non-downloadable software for customer communication data management; providing on-line, non-downloadable software for analytics and reporting in the field of customer communications, customer engagement, and customer website visitor activity; providing on-line, non-downloadable software for website owners that enables live chatting with website visitors, visitor monitoring, and email management | |