| CONCERTO SOFTWARE CONCERTO SOFTWARE, INC.
76366166 31 Jan 2002 | on 02 Mar 2012 | Business consulting services in the field of customer contact centers ... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products The rectangular portion of the mark is dark blue, while the parabola design is light blue. Class 035 Class 035 Advertising, Business & Retail Services Business consulting services in the field of customer contact centers namely automated centers for contacting others and receiving incoming contacts from customers, through multiple channels | | | CONCERTO SOFTWARE CONCERTO SOFTWARE, INC.
76356976 08 Jan 2002 | on 15 Apr 2011 | suite of computer software applications for managing customer contact ... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products suite of computer software applications for managing customer contact through multiple channels, namely, software for managing customer contact via telephone, email, web and fax; computer software used to support the activities of contact center customer service representatives and contact center managers, namely, software used for intelligent contact routing via telephone, email, web and fax, and software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending, namely, the managing of both inbound and outbound telephone calls; and software used to create desktop animation tools for customer contact centers | | | ENSEMBLE CONCERTO SOFTWARE, INC.
75635443 04 Feb 1999 | on 23 Nov 2004 | computer software for providing supervisory management functions for o... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products computer software for providing supervisory management functions for outbound and inbound call centers namely, computer software for use in performing and controlling outbound telephone dialing; computer software for controlling inbound telephone call handling; computer software for managing the blending of inbound and outbound call management; and computer software for generating management reports for a telephone call center, and user manual sold therewith | |