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SECTION 8 & 15-ACCEPTED AND ACKNOWLEDGED

accepted and acknowledged

on 13 Feb 2023

Last Applicant/ Owned by

6 TECHNOLOGY PARK DRIVE

WESTFORD

MA

01886

Serial Number

86122644 filed on 19th Nov 2013

Registration Number

5013291 registered on 02th Aug 2016

in the Principal Register

Correspondent Address

Daniel Bourque

Daniel Bourque Hinckley, Allen & Snyder, LLP

Boston, MA 02109

United States

Filing Basis

1. intent to use

2. use application currently

Disclaimer

NO DATA

ZIPWIRE

Software as a service (SAAS) services, namely, hosting software for use by others, namely, software for managing and controlling customer contact centers systems, namely, associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone Read More

Classification Information


Class [042]
Computer & Software Services & Scientific Services


Software as a service (SAAS) services, namely, hosting software for use by others, namely, software for managing and controlling customer contact centers systems, namely, associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts, software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers, software for managing and controlling customer contact center Automatic Call Distribution (ACD), outbound predictive dialing and campaign management, software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax, computer software used to support the activities of contact center customer service representatives and contact center managers, software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts, software used to create desktop and management tools for customer contact centers, software used to create and manage customer contact center virtual agents, visual scripting, workforce schedules, workforce job performance and workforce skills improvement, software used to provide customer contact center self-provisioning capabilities via an on-line portal and software used to create and manage customer contact center optional recording of calls and/or customer contact interactions


First Use Date in General

13th Nov 2013

First Use Date in Commerce

13th Nov 2013

Mark Details


Serial Number

No 86122644

Mark Type

No Service Mark

Attorney Docket Number

No ASPT-T415XX

44D Filed

No

44D Current

No

44E filed

No

44E Current

No

66A Filed

No

66A Current

No

Current Basis

No

No Basis

No

Legal History


Show more

Status DateAction Taken
02th Jul 2024ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
02th Jul 2024TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
02th Jul 2024TEAS CHANGE OF CORRESPONDENCE RECEIVED
17th Apr 2024ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
27th Mar 2024ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
13th Feb 2023NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED
13th Feb 2023REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK.
13th Feb 2023CASE ASSIGNED TO POST REGISTRATION PARALEGAL
28th Jul 2022TEAS SECTION 8 & 15 RECEIVED
15th Jun 2022TEAS CHANGE OF CORRESPONDENCE RECEIVED