downloadable computer software, namely computer software for operating, organizing and managing business information and call centers, that enables us Read More

Classification Information

Class [009]
Downloadable computer software, namely computer software for operating, organizing and managing business information and call centers, that enables users to analyse, customize and optimize real-time and historical operational data activities of customer interactions and communications for the purpose of identifying trends, increasing productivity, minimizing the interaction time, implanting response automation and allocating appropriate resources in the field of customer support, customer relationship management and customer after-sales service

Classification kind code

Class [035]
Conception, design, programming and implementation of customer service call center services, namely consultation and supervision of integrations of computer software for customer service call centers for others; consultation and assistance in developement of customized designs for customer service call centers for others; Operation and administration of a call centers for others, namely customer relationship management services, online technical support such as help desk services, customer phonecalls related to troubleshooting and after-sales services, support related to electronic mails, manage chat rooms and social media;

Classification kind code

Class [042]
Software as a service (SAAS) services featuring business management and call centers computer software that enables users to analyse, customize, view and optimize real-time and historical operational data activities of customer interactions and communications for the purpose of identifying trends, increasing productivity, minimizing the interaction time, implanting response automation and allocating appropriate resources in the field of customer support, customer relationship management and customer after-sales service; Software as a service (SAAS) services featuring computer software for use in customer relationship management and after-sales services; Software as a service (SAAS) services featuring computer software for the implementation of automated responses; Software as a service (SAAS) services featuring computer software for the purpose of routing customer inquiries based on predetemined agent skill set; Software as a service (SAAS) services featuring computer software for the purpose of creating flow-charts for customer inquiries and interactions Software as a service (SAAS) services featuring computer software for the purpose of managing, tracking and analysing customer service performance;

Classification kind code

Mark Details

Serial Number

2015375

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 22 on 16^th Jul 2024	Search Recorded
Submitted for opposition 20 on 16^th Jul 2024	Examiner's First Report
Submitted for opposition 88 on 30^th Nov 2023	Security Interest Placed
Submitted for opposition 287 on 16^th Jun 2022	Pre-Assessment Letter Sent
Submitted for opposition 30 on 04^th Mar 2020	Filed
Submitted for opposition 1 on 04^th Mar 2020	Created
Submitted for opposition 31 on 04^th Mar 2020	Formalized