PUBLICATION/ISSUE REVIEW COMPLETE
on 23 Dec 2024
Last Applicant/ Owned by
8TH FLOOR 85 FIFTH AVENUE
NEW YORK
NY
10003
Serial Number
98327195 filed on 22nd Dec 2023
Registration Number
N/A
Correspondent Address
Elizabeth Oliner
Filing Basis
1. intent to use
2. intent to use current
Disclaimer
NO DATA
TRAMPOLINE
Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence for assisting agents during calls, transcribing calls, summarizing calls, evaluating and scoring calls, analyzing calls, training agents, triaging incoming calls and diverting of healthcare contact center customer calls away from agents to specialized artificial intelligence handling of calls in Read More
Classification Information
Class [042]
Computer & Software Services & Scientific Services
Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence for assisting agents during calls, transcribing calls, summarizing calls, evaluating and scoring calls, analyzing calls, training agents, triaging incoming calls and diverting of healthcare contact center customer calls away from agents to specialized artificial intelligence handling of calls in contact center management for healthcare contact centers; Providing on-line non downloadable computer software using artificial intelligence for training contact center agents and training simulation; Providing temporary use of online non- downloadable chatbot software using artificial intelligence for triaging customer calls and diverting callers to specific agents in contact center management for healthcare contact centers; Providing temporary use of on-line non-downloadable cloud computing software for analyzing and tracking contact center insights for business in contact center management and customer relationship management for healthcare contact centers; Software as a service (SAAS) services featuring software for use in Workforce Optimization (WFO) and Workforce Engagement Management (WEM); Software as a service (SAAS) services featuring software for use as Contact Center as a Service (CCaaS), namely, software for assisting agents during calls, transcribing calls, summarizing calls, evaluating and scoring calls, analyzing calls, training agents, triaging incoming calls and diverting of healthcare contact center customer calls away from agents to specialized artificial intelligence handling of calls; Software as a service (SAAS) services featuring software for Contact Center Analytics and Reporting of data to third parties; Software as a service (SAAS) services featuring software for providing speech and interaction analytics; Software as a service (SAAS) services featuring chatbot software using artificial intelligence (AI) for providing virtual assistants, leverage voice, and stimulate conversations in healthcare contact centers
First Use Date in General
N/A
First Use Date in Commerce
N/A
Class [009]
Computer & Software Products & Electrical & Scientific Products
Downloadable chatbot software using artificial intelligence (AI) for providing virtual assistants, leverage voice, and stimulate conversations in healthcare contact centers; Downloadable chatbot computer software for surfacing answers, providing transcripts, assisting adherence to workflows, tracking and analyzing data of telephone calls, training agents for healthcare centers, analytics based diversion of calls and intelligence and data based triage of call to best suited contact center agent for use in contact center management for healthcare contact centers; Downloadable computer software for use in customer relationship management (CRM) for healthcare contact centers; Downloadable computer software for use in Workforce Optimization (WFO) and Workforce Engagement Management (WEM); Downloadable computer software for use in providing Contact Center Analytics and Reporting of data to third parties; Downloadable computer software for training contact center agents to increase proficiency prior to taking live calls, for training to improve handling of calls, and for training of new processes, scripts and workflow for healthcare contact centers calls training and training simulation; Downloadable computer software using artificial intelligence for assisting agents during calls, transcribing calls, summarizing calls, evaluating and scoring calls, analyzing calls, training agents, triaging incoming calls and diverting of healthcare contact center customer calls away from agents to specialized artificial intelligence handling of calls training and training simulation; Downloadable speech recognition software
First Use Date in General
N/A
First Use Date in Commerce
N/A
Mark Details
Serial Number
No 98327195
Mark Type
No Service Mark
Attorney Docket Number
No
44D Filed
No
44D Current
No
44E filed
No
44E Current
No
66A Filed
No
66A Current
No
Current Basis
No
No Basis
No
Legal History
| Status Date | Action Taken |
|---|---|
| 16th Dec 2024 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| 13th Dec 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| 13th Dec 2024 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
| 13th Dec 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| 09th Dec 2024 | FINAL REFUSAL WRITTEN |
| 09th Dec 2024 | FINAL REFUSAL E-MAILED |
| 09th Dec 2024 | NOTIFICATION OF FINAL REFUSAL EMAILED |
| 25th Oct 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| 25th Oct 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| 25th Oct 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |