SUCCESSKPI

Class [042]
Computer & Software Services & Scientific Services

Consulting services in the field of software as a service (SAAS); Software as a service (SAAS) services featuring software for call monitoring and analytics for call centers; Software as a service (SAAS) services featuring software for capturing, recording, monitoring, managing, analyzing, and reporting interactions and communications between entities and their customers; Software as a service (SAAS) services featuring software for capturing, recording, monitoring, managing, analyzing, and reporting interactions and communications across multiple channels of communication; Software as a service (SAAS) services featuring software for workforce forecasting and scheduling, employee assistance, quality assurance, operational analytics, speech and text analytics, call monitoring, and operational and performance management for agents, managers and customers in the fields of customer service and engagement; Software as a service (SAAS) services featuring software for workforce forecasting and scheduling, employee assistance, quality assurance, operational analytics, speech and text analytics, call monitoring, and operational and performance management for agents, managers and customers in the fields of call center operations; Software as a service (SAAS) services featuring software using artificial intelligence for automating performance management, predicting and modeling performance, and assisting agents, supervisors and executives determine insight, analytics, and actions for call centers