POSTSALE

Class [009]
Computer & Software Products & Electrical & Scientific Products

Downloadable software for commerce and e-commerce shipping, order management, and customer relationship management (CRM); downloadable software enabling businesses to manage and orchestrate orders, shipments, and returns across multiple carriers and locations; downloadable software for tracking customer activities and providing data-driven insights for decision-making related to order fulfillment and customer engagement; downloadable software for generating and printing shipping labels and shipment-related documents for domestic and international shipping documentation; downloadable software for importing orders, customer data, and shipment-related data from multiple sales channels through integrations, data files, APIs, and webhooks; downloadable software for exporting order and shipment data to facilitate automated communication of updates to the originating order source; downloadable software providing cross-channel data by tracking customer activities across multiple sales platforms; downloadable software providing real-time assessment of shipping rates and transit times prior to shipment processing to assist in optimal shipping decisions; downloadable software for automating customer communications via email and other digital channels to provide order and shipment status updates; downloadable software for creating and managing workflows that improve order management and streamline returns by generating return shipping labels and tracking inbound returns; downloadable software allowing for the customization of shipping defaults, rules, and automation based on pre-defined triggers; downloadable software that integrates with scanning devices, scales, and printers to enhance operational efficiency; downloadable software generating real-time reports and customizable dashboards to provide data regarding orders, shipments, and customer behavior; downloadable software with APIs for integrating third-party applications and extending platform functionality in retail sales