PEGA CLOUD

Class [042]
Computer & Software Services & Scientific Services

Providing on-line non-downloadable software for business process management (BPM) and customer relationship management (CRM); Platform as a service (PAAS) featuring a computer software platform for business process management and customer relationship management; Providing on-line non-downloadable software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; Providing on-line non-downloadable software for managing customer service requests; Providing on-line non-downloadable software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; Providing on-line non-downloadable software for automatically retrieving and analyzing information required to respond to customer inquiries; Providing on-line non-downloadable software for automatically generating communications in response to customer inquiries; Providing on-line non-downloadable software for resolving customer-related issues by reference to appropriate business rules; Providing on-line non-downloadable software for managing telephone call centers; Providing on-line non-downloadable software for integrating customer data and contact information from a variety of different sources; Providing on-line non-downloadable software for business workflow automation; Computer software consultation, namely, consultation in the field of business process management software; computer system configuration and analysis; computer systems integration services; Technical support services, namely, troubleshooting of computer software problems; Information technology consultation