Class 035
Advertising, Business & Retail Services
Manuals and handbooks for computer [ hardware and ] software for customer relationship management (CRM) at local branches of businesses, at field work locations, at call centers, at eBusinesses, at mBusinesses, and at self service terminals, for transmission of electronic messages and financial information, for electronically crediting and debiting clients' accounts, for managing and tracking sales transactions, for providing marketing research, for placing telephone calls for direct marketing and for sales campaign management; for providing lists of purchasers interested in purchasing goods and services and managing those lists, for contact management, for the electronic transmission of product information, for providing customer advice and consultancy concerning securities, loans, and insurance, for inventory management of products, for asset management, for liability management, for risk management, for customer counter and cash desk administration, for tracking the amount of business transacted during a given period of time, for savings management, for sorting coins and foreign exchange, for processing standing orders, direct debits and bills of exchange, for assessing the skills of employees and management of the allocation of those employees within the business, for form printing, for statistics reporting, for operating daybooks, for signature verification, and for bank card management and journal-keeping; all of the foregoing being in the banking, financial, [ telecommunications ] and insurance industries
Class 038
Communications Services
Call center telecommunications services in the nature of providing inbound and outbound teleservices to businesses in the field of digital market places, namely, telephone communications services; Electronic voice messaging for call centers, namely the recording and subsequent transmission of voice messages of all kinds and for all purposes including the purpose of statistic and probability; Short message services for call centers, namely, transmission of short text messages to and from a mobile phone, fax machine and via the Internet
Class 039
Transportation & Storage Services
Business consulting concerning the organization and management of undertakings, in particular consulting concerning the organization of logistical structures and processes; Business services in the nature of operating telephone call centers for others; Providing customer services in the field of telephone call centers for others; telephone order-taking services for others; order fulfillment services; Management of telephone call centers for others
Class 042
Computer & Software Services & Scientific Services
Providing legal information about electronically supported legal transactions; Programming and maintenance of computer software for others; computer consulting concerning software for banking, financial, [ telecommunications ] and insurance services; development and design for others of computer [ hardware and ] software solutions for organizations and information technology; computer consulting concerning the organization of logistical structures and processes
