| GENESYS MOBILE ENGAGEMENT GENESYS CLOUD SERVICES, INC.
85813433 31 Dec 2012 | on 07 Sep 2023
| CLOUD COMPUTING SOFTWARE FOR CONTACT CENTER MANAGEMENT; SOFTWARE AS A ... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products "MOBILE" Class 042 Class 042 Computer & Software Services & Scientific Services CLOUD COMPUTING SOFTWARE FOR CONTACT CENTER MANAGEMENT; SOFTWARE AS A SERVICE (SAAS) FEATURING CONTACT CENTER MANAGEMENT; CUSTOMIZATION AND IMPLEMENTATION OF COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; CONSULTING SERVICES IN THE FIELD OF DESIGN AND CUSTOMIZATION OF SOFTWARE FOR CONTACT CENTER MANAGEMENT | | | INNOVATION PASS Genesys Cloud Services, Inc.
97353819 08 Apr 2022 | on 20 Jun 2023
| providing a non-downloadable cloud based software subscription-based s... Class 042 Class 042 Computer & Software Services & Scientific Services providing a non-downloadable cloud based software subscription-based service for temporary use for management of contact centers and other customer service and customer experience management infrastructures, including sending email, performing callbacks, event monitoring, creating templates, checking adapters, data services, and administrative services | | | R2S Genesys Cloud Services, Inc.
97352533 07 Apr 2022 | on 20 Jun 2023
| providing temporary use of non-downloadable cloud based software appli... Class 042 Class 042 Computer & Software Services & Scientific Services RECORDING TO SERVICE; RECORDING TWO SERVICE; R TO S | | | GENESYS MULTICLOUD CX GENESYS CLOUD SERVICES, INC.
97243651 28 Jan 2022 | on 13 Jun 2023
| Providing temporary use of on-line non-downloadable cloud computing so... Class 035 Class 035 Advertising, Business & Retail Services "MULTICLOUD CX" Class 042 Class 042 Computer & Software Services & Scientific Services Providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services featuring software for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management | | | GENESYS CLOUD CX GENESYS CLOUD SERVICES, INC.
97243672 28 Jan 2022 | on 13 Jun 2023
| Development and managing for others outbound marketing campaigns in th... Class 035 Class 035 Advertising, Business & Retail Services Development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion Class 038 Class 038 Communications Services "CLOUD CX" Class 042 Computer & Software Services & Scientific Services Development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, Providing temporary use of on-line non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing on-line non-downloadable cloud computing software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications | | | GENESYS CLOUD IGNITE Genesys Cloud Services, Inc.
97350468 06 Apr 2022 | on 16 May 2023
| PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLI... Class 042 Class 042 Computer & Software Services & Scientific Services PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR THE CREATION AND IMPORT OF CONFIGURATION SETTINGS FOR DEPLOYMENT OR MIGRATION OF SOFTWARE | | | GENESYS CLOUD ACCELERATOR Genesys Cloud Services, Inc.
97350518 06 Apr 2022 | on 16 May 2023
| PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLI... Class 042 Class 042 Computer & Software Services & Scientific Services "CLOUD ACCELERATOR" | | | GENESYS PREDICTIVE ROUTING Genesys Cloud Services, Inc.
97350491 06 Apr 2022 | on 16 May 2023
| PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR A... Class 042 Class 042 Computer & Software Services & Scientific Services "PREDICTIVE ROUTING" | | | GENESYS DECISIONS Genesys Cloud Services, Inc.
97157618 06 Dec 2021 | on 16 May 2023
| Downloadable computer software for contact center capacity planning an... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products GENESIS DECISIONS | | | EMPATHY IN ACTION GENESYS CLOUD SERVICES, INC.
90265319 20 Oct 2020 | on 28 Mar 2023
| DOWNLOADABLE ELECTRONIC BOOKS AND ELECTRONIC MATERIALS IN THE NATURE O... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products DOWNLOADABLE ELECTRONIC BOOKS AND ELECTRONIC MATERIALS IN THE NATURE OF PAMPHLETS, BROCHURES, NEWSLETTERS, JOURNALS, AND MAGAZINES, DOWNLOADABLE AND RECORDED ON COMPUTER MEDIA, CONTAINING CONTENT, PHOTOGRAPHS, AND AUDIO FILES ON A VARIETY OF NON-FICTION SUBJECTS RELATING TO BUSINESS, MANAGEMENT, MARKETING, ADVERTISING, BRANDING AND SOCIAL MEDIA; DOWNLOADABLE COMPUTER APPLICATION SOFTWARE FOR FOR MOBILE PHONES AND DEVICES FOR USE IN PROVIDING WRITTEN CONTENT, PHOTOGRAPHS, AND AUDIO FILES ON A VARIETY OF NON-FICTION SUBJECTS RELATING TO BUSINESS, MANAGEMENT, MARKETING, ADVERTISING, BRANDING, AND SOCIAL MEDIA | |