Class [042]
Computer & Software Services & Scientific Services

Software as a service (SAAS) services featuring computer software for the operational management of information technology resources and information technology operations, namely, for management of physical infrastructure, virtual infrastructure, monitoring tools, servers, clients, mobile devices, public clouds, private clouds, hybrid clouds, and virtual machines; Software as a service (SAAS) services featuring computer software for automation management, and IT operations analytics; Providing temporary use of online, non-downloadable computer software for IT services management and provision, namely, application monitoring and management, standard operation procedure definition and management, runbook automation, information technology automation, alert management, ticket management, service catalog presentation, service request management, task management, incident management, problem management, change request management, self-service information technology enablement, service desk management, workflow management, private cloud provisioning and monitoring and management, public cloud provisioning and monitoring and management, hybrid cloud provisioning and monitoring and management, converged infrastructure solution provisioning and monitoring and management, virtual machine provisioning and monitoring and management, access control and privilege management including time-based access controls, resource cost measurement and management, quality of service monitoring, audit compliance, service level assurance driven management for escalations and notifications; Platform as a service (PaaS) services featuring an integrated IT service management computer software platform for providing an information technology infrastructure library (ITIL) and to facilitate development and operations (DevOps) driven operations along with integration with third-party ticketing systems and monitoring tools