NON-FINAL ACTION - MAILED
final action
on 30 Nov 2024
Last Applicant/ Owned by
201 East Fourth Street
Cincinnati
OH
45202
Serial Number
98766398 filed on 24th Sep 2024
Registration Number
N/A
Correspondent Address
Kathrynn M. Lyddane
Filing Basis
1. intent to use
2. intent to use current
Disclaimer
NO DATA
IX HERO
· Software as a service (SaaS) services featuring software for assisting with customer service; Software as a service (SaaS) services featuring software using artificial intelligence for assisting with customer service; Providing temporary use of online non-downloadable chatbot software for customer service; Providing temporary use of online non-downloadable chatbot software using artificial intel Read More
Classification Information
Class [042]
Computer & Software Services & Scientific Services
· Software as a service (SaaS) services featuring software for assisting with customer service; Software as a service (SaaS) services featuring software using artificial intelligence for assisting with customer service; Providing temporary use of online non-downloadable chatbot software for customer service; Providing temporary use of online non-downloadable chatbot software using artificial intelligence for virtual agent or virtual assistant functions for customer service; Software as a service (SaaS) services featuring software for enhancing engagement by customer contact centers and call centers by using human and artificial intelligence to provide more efficient customer service, automation, analytics, agent guidance, and increased accuracy and quality of information delivered; Providing temporary use of online non-downloadable software using artificial intelligence for providing real-time assistance for agents at contact centers, improving response times and call handle times for agents at contact centers, and improving efficiency and quality of agent responses at contact centers; Providing online non-downloadable software for enabling users to interface with multiple platforms in an abstracted manner; Providing online non-downloadable software for integrating, interacting with, and abstracting various third-party services to enable users to interface with multiple platforms; Consultation services in the field of designing, implementing, and using software for the integration, interaction, and abstraction of third-party platforms; Platforms for artificial intelligence as Software as a Service; Advice and support in the field of artificial intelligence integration; Advice with respect to artificial intelligence; Providing online non-downloadable software for machine learning and natural language processing; Providing online non-downloadable software for neural networks; Platforms for AI and emerging technologies as a Service (AIaaS); Continuous integration and deployment (CI/CD) for AI and software platforms; Providing online non-downloadable software for managing AI-powered androids in physical customer service roles, including logistics, maintenance, and customer interaction; SaaS services featuring software for AI-powered robotics and androids designed to perform both online and offline customer services; Online non-downloadable software for monitoring, controlling, and optimizing AI-powered androids in real-world customer service environments; Consultation services in the field of AI-powered robotics and androids for enhancing customer experience through both digital and physical channels; Providing online non-downloadable software for speech assistance, including accent neutrality; Providing online non-downloadable software for real-time speech translation; Providing online non-downloadable software for real-time background noise removal for verbal communications; Providing online non-downloadable software for real-time grammar correction for verbal communications; Providing online non-downloadable software for employee monitoring; Providing online non-downloadable software for proctoring of examinations; Providing user authentication services using software with biometric technology used with a camera to detect unauthorized devices and behavior for security to facilitate remote work; security support services, namely, providing temporary use of a web-based computer software for security using software that has biometric technology and is used with a camera; security support services, namely, providing temporary use of a web-based software used with a camera for providing temporary use of a web-based security features for work at home environments; security support services, namely, providing temporary use of a web-based software used with a camera for remote worker monitoring; security support services, namely, providing use of a non-downloadable web-based software used with a camera for remote monitoring of a user's use of a computer system for the purpose of protecting against data theft, fraudulent transactions, or misrepresentations caused by unauthorized devices or behavior
First Use Date in General
N/A
First Use Date in Commerce
N/A
Class [041]
Education and Entertainment Services
Educational and training services in the nature of accent neutrality for verbal communication; Educational and training services in the nature of grammar correction for verbal communication; education services, namely, providing on-line classes, seminars, and workshops in the field of customer service; Education and entertainment services in the nature of development, creation, production, distribution, and post-production of multimedia educational and entertainment content in the fields of customer care, customer service, and customer experience; Education services in the field of customer care, customer service, and customer experience; Virtual training services in the field of customer service
First Use Date in General
N/A
First Use Date in Commerce
N/A
Class [009]
Computer & Software Products & Electrical & Scientific Products
Downloadable software for providing customer service assistance; Downloadable and recorded software for facilitating interaction and communication between humans and AI (artificial intelligence) platforms; Downloadable and recorded software featuring an artificial intelligence component or module for solving problems in the field of customer service; Downloadable and recorded computer software for artificial intelligence applications for the personalization of software applications and computer hardware; Downloadable and recorded software for machine learning and data analytics in customer service; Downloadable cloud-based software for AI-driven customer service solutions; Downloadable and recorded software for managing and controlling AI-powered robotics and androids providing customer services; Downloadable and recorded software for enabling offline and online AI-powered android operations, including autonomous service delivery in physical environments; Downloadable software for real-time monitoring, control, and optimization of AI-powered androids in customer service roles; Downloadable software for creation, collection, curation, delivery, retrieval, publication, and governance of digital content; Downloadable software for real-time monitoring of customer service platforms; Software, namely, downloadable software for mobile platforms for users to access and interact with hosted services; Downloadable software for employee performance management
First Use Date in General
N/A
First Use Date in Commerce
N/A
Class [038]
Communications Services
Call center as a service (CCaaS) services; Electronic transmission of messages and data in the field of customer service; On-line services, namely, call center as a service (CCaaS) services; Telecommunication services, namely, providing call center, chat room, electronic message services, all in the field of customer service; Consultancy and strategic planning services for others, namely, consulting services in the field of communications, communication consultancy and communication advisory services, all the foregoing being business and technical consulting in the field of audio, text, short message, digital and visual data transmission and communication
First Use Date in General
N/A
First Use Date in Commerce
N/A
Class [035]
Advertising, Business & Retail Services
Providing outsourcing services in the field of managing customer relations; Business advisory services in digital transformation; Company communication services; Company efficiency expert services; Business research; Providing outsourcing services in the field of managing customer relations; Customer relationship management services; Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing, and computer technical support; Contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; Customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service; Operation and management of customer service platforms for others; AI-powered customer behavior analysis; Consulting services related to AI-driven business transformation; Outsourcing services for managing AI-powered androids delivering physical customer services, such as delivery, maintenance, and waste management; Business advisory services for the integration of AI-powered robotics and androids in customer service environments; Management and operation of AI-powered androids for autonomous customer service delivery in both online and offline environments
First Use Date in General
N/A
First Use Date in Commerce
N/A
Mark Details
Serial Number
No 98766398
Mark Type
No Service Mark
Attorney Docket Number
No CNTX-424-TM
44D Filed
No
44D Current
No
44E filed
No
44E Current
No
66A Filed
No
66A Current
No
Current Basis
No
No Basis
No
Legal History
| Status Date | Action Taken |
|---|---|
| 30th Nov 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| 30th Nov 2024 | NON-FINAL ACTION E-MAILED |
| 30th Nov 2024 | NON-FINAL ACTION WRITTEN |
| 06th Nov 2024 | ASSIGNED TO EXAMINER |
| 24th Sep 2024 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| 24th Sep 2024 | NEW APPLICATION ENTERED |