HUDSON SOFTWARE

Class [042]
Computer & Software Services & Scientific Services

Computer software development; Computer technical support services, namely, 24/7 service desk or help desk services for IT infrastructure, operating systems, database systems, and web applications; Development of computer platforms; Providing quality assurance services in the field of computer software, computer hardware and computer systems testing, namely, testing programs for integration, functionality, usability, compatibility, and interface, compliance testing under Section 508 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA), accessibility testing for WCAG2 standards, load and performance testing, EDI translation testing, API testing, regression testing, and quality assurance consulting for web, mobile, and desktop applications, cloud-based platforms, APIs, microservices, embedded systems, on-premises installations, content management systems (CMS), hardware devices, and remote systems; Software as a service (SAAS) services featuring software for providing end-to-end technical support solutions, including outsourced tech support services tailored to enhance existing support teams, quality assurance through rigorous testing processes that ensure seamless functionality, optimal performance, and an exceptional user experience, customer success management with tools for personalized onboarding, engagement strategies, and customer satisfaction tracking and self-service portal creation, enabling clients to develop self-help platforms that demonstrate commitment to superior customer satisfaction and brand loyalty; Technical support services, namely, troubleshooting of computer software problems