business advice, assistance and consultancy services relating to digital strategy in the context of customer relationship management and customer expe Read More

Classification Information

Class [035]
Business advice, assistance and consultancy services relating to digital strategy in the context of customer relationship management and customer experience; business consultancy services for digital transformation; business administration consulting services in the field of machine learning and artificial intelligence; business advisory and consultancy services relating to the design, implementation, development, maintenance and use of strategies to improve customer experience and customer service using data analytics, artificial intelligence and machine learning; business consulting services relating to the development, implementation, maintenance and use of automation software and artificial intelligence automated digital assistants (chatbots) for customer service, digital customer interactions, brand promotion, and technical support.

Classification kind code

Class [042]
Data engineering and data analysis services, namely gathering and analyzing client retention data, marketing data, and speech and sentiment data in customer interactions for improving customer service and customer experience; design and development of computer programs and software; design and development of non-downloadable computer software, mobile apps, and platforms for customer relationship management, customer service and marketing automation; design and development of non-downloadable computer software, mobile apps, and platforms featuring artificial intelligence and machine learning for customer relationship management and enhancing customer experience and customer service; providing online non-downloadable software for use as an artificially intelligent virtual assistant, namely, computer chatbot software for simulating conversations and providing customer service; providing online non-downloadable software for natural language processing, generation, understanding and analysis; providing online non-downloadable software for creating and generating text; providing online non-downloadable software for the artificial production of human speech and text; providing online non-downloadable software for machine-learning based language and speech processing and generating software; providing online non-downloadable software for language translation of text and speech; providing non-downloadable computer software, mobile apps, and platforms for customer relationship management, customer service and marketing automation; design and development of non-downloadable computer software, mobile apps, and platforms featuring artificial intelligence and machine learning for customer relationship management and enhancing customer experience and customer service; business and technological consulting in the fields of machine learning and artificial intelligence; information technology consulting and professional services in the fields of artificial intelligence, customer experience and customer service.

Classification kind code

Mark Details

Serial Number

2357251

Mark Type

Trademark

Legal History

Action Taken	Status
Submitted for opposition 287 on 07^th Nov 2024	Pre-Assessment Letter Sent
Submitted for opposition 31 on 22^nd Oct 2024	Formalized
Submitted for opposition 30 on 22^nd Oct 2024	Filed
Submitted for opposition 1 on 22^nd Oct 2024	Created