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CONVERSATIONAL CRM
FORMALIZED

on 07 Feb 2024

Last Applicant/ Owned by

ZENDESK INC.

989 Market StreetSan Francisco, CA 94103

US

Serial Number

2309141 filed on 07th Feb 2024

Correspondent Address

1100-150 York StreetToronto

ONTARIO

CA

M5H3S5

CONVERSATIONAL CRM

Trademark usage description

business management; business information management; assistance with business management and planning; customer service management for others; sales Read More

Classification Information


Class [035]
Business management; business information management; assistance with business management and planning; customer service management for others; sales support management services; management of inquiries from internal teams and departments; management of communications with potential sales leads; human resources (HR) management, analysis, and consulting services; business communications management featuring omni-channel communications


Classification kind code

12

Class [038]
Providing on-line forums for transmission of messages among computer users; on-line services, namely, message sending; transmission of information by electronic communications networks; communication services, namely, providing electronic transmission of information stored in a database via interactively communicating computer systems; instant messaging services; voice over internet protocol (VOIP) services; omni-channel messaging services; messaging services conducted via multiple channels, namely, electronic messaging, web messaging, text messaging, telephone voice messaging, digital voice messaging, and instant messaging; omni-channel communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks


Classification kind code

12

Class [042]
Computer technology support services, namely, help desk services; providing temporary use of online, non-downloadable computer software for customer service; providing temporary use of online, non-downloadable computer software for customer support; software as a service (SAAS) services featuring software for customer service; software as a service (SAAS) services featuring software for customer support; providing temporary use of online, non-downloadable computer software for customer billing and invoice inquiries; providing temporary use of online, non-downloadable computer software for sales support and sales support management; providing temporary use of online, non-downloadable computer software for online messaging forums; providing temporary use of online, non-downloadable computer software for an online help desk; providing temporary use of online, non-downloadable computer software for business management and sales management; providing temporary use of online, non-downloadable computer software for business database management; providing temporary use of online, non-downloadable computer software for database management; providing temporary use of online, non-downloadable computer software for electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; communications-platform-as-a-service (CPAAS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications; Providing temporary use of non-downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; providing temporary use of non-downloadable computer software for data aggregation; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions


Classification kind code

12

Mark Details


Serial Number

2309141

Mark Type

Trademark

Legal History


Action TakenStatus
Submitted for opposition 287
on 22nd Feb 2024
Pre-Assessment Letter Sent
Submitted for opposition 30
on 07th Feb 2024
Filed
Submitted for opposition 1
on 07th Feb 2024
Created
Submitted for opposition 31
on 07th Feb 2024
Formalized