CONVERSATION DNA

Class [035]
Advertising, Business & Retail Services

Advertising services; pay per call advertising services; mobile advertising services; market research services, namely, monitoring, collecting, aggregating, analyzing and reporting on interactions between consumers or businesspersons and companies, namely, interactions via telephone calls or other voice-based communication channels, text messages, online chat and messaging applications between consumers or businesspersons and companies; advertising, marketing and sales engagement consulting services regarding business voice-based communication and message analytics; business analysis of voice-based communications and message data, namely, classifying past behavior, predicting audience segment, analyzing the customer journey, buying experience, and assessing conversion probabilities; predictive analytics for marketing, sales, or customer service, namely, application of statistical algorithms and machine learning techniques to data sets to identify possible future outcomes from conversations and using artificial intelligence to recommend next best action to optimize customer experience, conversion rate and customer satisfaction