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CONTACTO
SEARCHED
on 13 Jun 2023
Last Applicant/ Owned by
PLIVO INC
201 Mission St, Suite 230San Francisco CA 94105
US
Serial Number
2166939 filed on 08th Jul 2021
Correspondent Address
260-10 Research DriveOffice D/EREGINA
SASKATCHEWAN
CA
S4S7J7
CONTACTO
Trademark usage description
downloadable computer software for use in providing customer interaction management, customer service, and customer engagement; downloadable computer Read MoreClassification Information
Class [009]
Downloadable computer software for use in providing customer interaction management, customer service, and customer engagement; Downloadable computer software for use in providing call center, contact center communications, operations, and management; Downloadable computer software for use in providing call center, contact center and telecommunications functionality, namely predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing systems; Downloadable computer software for collection, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information; Downloadable computer software for use in database management and management of customer communications, namely, email, phone calls, video calls, call recordings, online meetings, calendar, and messaging; Downloadable computer software for use in management of customer data, aggregating of customer data, and tracking and recording of telephone calls, chats, and emails; Downloadable computer software for planning, scheduling and management of customer meetings, task management, and project management; Downloadable computer software for management of secured access to customer relationship management software systems; Downloadable computer software for omni-channel customer service across email, calls, chat, and social networks; Downloadable computer software for management, tracking of customer service performance; Downloadable computer software for creation of customer service reports and tracking and displaying quantitative and visual information; Downloadable computer software for integration with customer data platforms and databases
Classification kind code
11
Class [038]
Automated telephone voice message services; Call recording services; Electronic messaging services; Electronic transmission of e-mail; International telephone services; Providing telephone conferencing services; Telecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; Telecommunication services, namely, providing advanced calling features; Telecommunications routing and junction services; Telephone communication services; Telephony communication services; Text messaging services; Video teleconferencing; Voicemail services
Classification kind code
11
Class [042]
Providing on-line non-downloadable software for use in providing customer interaction management, customer service, and customer engagement; Providing on-line non-downloadable software for use in providing call center, contact center communications, operations, and management; Providing on-line non-downloadable software for use in providing call center, contact center and telecommunications functionality, namely predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing systems; Providing on-line non-downloadable software for collection, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information; Providing on-line non-downloadable software for use in database management and management of customer communications, namely, email, phone calls, video calls, call recordings, online meetings, calendar, and messaging; Providing on-line non-downloadable software for use in management of customer data, aggregating of customer data, and tracking and recording of telephone calls, chats and emails; Providing on-line non-downloadable software for planning, scheduling and management of customer meetings, task management, and project management; Providing on-line non-downloadable software for management of secured access to customer relationship management software systems; Providing on-line non-downloadable software for omni-channel customer service across email, calls, chat, and social networks; Providing on-line non-downloadable software for management, tracking of customer service performance; Providing on-line non-downloadable software for creation of customer service reports and tracking and displaying quantitative and visual information; Providing on-line non-downloadable software for integration with customer data platforms and databases
Classification kind code
11
Mark Details
Serial Number
2166939
Mark Type
Trademark
Legal History
| Action Taken | Status |
|---|---|
| Submitted for opposition 48 on 05th Sep 2023 | Agent Changed |
| Submitted for opposition 22 on 13th Jun 2023 | Search Recorded |
| Submitted for opposition 20 on 13th Jun 2023 | Examiner's First Report |
| Submitted for opposition 223 on 13th Jun 2023 | Total Provisional Refusal |
| Submitted for opposition 256 on 19th Dec 2022 | Notification of Possible Opposition Sent |
| Submitted for opposition 257 on 17th Feb 2022 | Designation Notification - Madrid Protocol |
| Submitted for opposition 31 on 17th Feb 2022 | Formalized |
| Submitted for opposition 1 on 17th Feb 2022 | Created |
| Submitted for opposition 228 on 08th Jul 2021 | International Registration |
| Submitted for opposition 30 on 08th Jul 2021 | Filed |