CALL ADVISOR

Class [038]
Communications Services

Call Advisor interfaces directly with the telephone, certifying every call in real-time as it is dialed, from every dialing device, in every office location - cell phone, pay phone, auto dialer, virtual office, or branch office; Call Advisor hosts and manages a secure, proprietary database, unique to each client or campaign, and blocks calls that would otherwise violate any Do Not Call (DNC) list or call curfew restriction; New DNC numbers are added to internal lists in real time with a simple touch-tone keypad command; This automated system allows representatives to make more calls to acceptable numbers and documents the status of each prospect without wasting time manually managing lists; Managers access detailed call accounting reports for every calling agent remotely via the web; Call Advisor delivers call detail and recordkeeping for every agent and every call to remotely based managers with secure web access; Managers easily track number of calls for the corporation, for each region, team or office and each agent; Reports include detail of the call date and time, number dialed and call duration plus an auditable archive of DNC blocks and numbers added to the company internal DNC list; Managers regularly employ Gryphon Networks' reports for comparative productivity analysis among agents, coaching for improvement and real-time record access on demand