tm logo
Trademark Search
BLENDED AI BY GENESYS

View On IC.GC.CA

BLENDED AI BY GENESYS
REGISTERED

on 14 Jun 2022

Last Applicant/ Owned by

Genesys Cloud Services Holdings II, LLC

1302 El Camino Real, Suite 300Menlo Park,California 94025

US

Serial Number

1890960 filed on 29th Mar 2018

Registration Number

TMA1131440 registered on 14th Jun 2022

Registration expiry Date

14th Jun 2032

Correspondent Address

(FOGLER, RUBINOFF LLP)Scotia Plaza 40 King Street WestSuite 2400 P.O. Box #215TORONTO

ONTARIO

CA

M5H3Y2

BLENDED AI BY GENESYS

Trademark usage description

computer software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications fun Read More

Classification Information

Class [009]
Computer software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system; computer software for augmenting agent interaction with customers, namely, cloud based software for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; computer hardware that integrates natural language processing, computational linguistics, information retrieval, analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment.

Classification kind code

11

Class [035]
Business management consultancy; data processing services, namely, business management services relating to information and data compiling and analyzing; commercial consultancy and analysis relating to contact center management, namely advice and information concerning commercial business management for contact centers.

Classification kind code

11

Class [042]
Consultancy services in the field of design and development of computer hardware systems; consultancy services in the field of maintenance of computer software for computer systems; providing online nondownloadable cloud based software for contact center management, namely, computer and telecommunications programs for combining and integrating telecommunications functionality, namely, voice recognition, interactive voice response systems, and interactive transaction processing systems over wired and wireless telecommunication networks for an organization's computer system, non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of voice and speech utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction and with computer systems that integrate natural language processing, computational linguistics, information retrieval, predictive analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment; consultancy services in the field of cognitive computing systems that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions.

Classification kind code

11

Mark Details

Serial Number

1890960

Mark Type

Trademark

Legal History

Show more

Action TakenStatus
Submitted for opposition 27
on 18th Jan 2022		Approval Notice Sent
Submitted for opposition 26
on 18th Jan 2022		Approved
Submitted for opposition 15
on 13th Oct 2020		Correspondence Created
Submitted for opposition 15
on 30th Sep 2019		Correspondence Created
Submitted for opposition 12
on 16th Jan 2019		Extension of Time
Submitted for opposition 22
on 05th Jul 2018		Search Recorded
Submitted for opposition 20
on 05th Jul 2018		Examiner's First Report
Submitted for opposition 31
on 06th Apr 2018		Formalized
Submitted for opposition 1
on 03rd Apr 2018		Created
Submitted for opposition 30
on 29th Mar 2018		Filed