tm logo
Trademark Search
BLENDED AI

View On IC.GC.CA

BLENDED AI
ABANDONED SECTION 36

on 27 Jul 2021

Last Applicant/ Owned by

Genesys Telecommunications Laboratories, Inc.

2001 Junipero Serra BoulevardDaly City, CA 94014

US

Serial Number

1890950 filed on 29th Mar 2018

Correspondent Address

(FOGLER, RUBINOFF LLP)Scotia Plaza 40 King Street WestSuite 2400 P.O. Box #215TORONTO

ONTARIO

CA

M5H3Y2

BLENDED AI

Trademark usage description

computer software for contact center management; computer software for augmenting agent interaction with customers, namely, cloud based software for u Read More

Classification Information

Class [009]
Computer software for contact center management; computer software for augmenting agent interaction with customers, namely, cloud based software for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction; computer hardware that integrates natural language processing, computational linguistics, information retrieval, analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment

Classification kind code

11

Class [035]
Business management consultancy; data processing services; commercial consultancy and analysis relating to contact center management; all of the above relating to cognitive computing technologies that provide multi-modal natural language processing, predictive analytics and machine learning for contextual analysis in connection with customer agent interactions

Classification kind code

11

Class [042]
Consultancy services in the field of design and development of computer hardware systems; consultancy services in the field of maintenance of computer software for computer systems; providing online non-downloadable cloud based software for contact center management, non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction, computer hardware that integrates natural language processing, computational linguistics, information retrieval, predictive analytics and machine learning and provides assistance to live agents interacting with customers in a multi-modal environment

Classification kind code

11

Mark Details

Serial Number

1890950

Mark Type

Trademark

Legal History

Show more

Action TakenStatus
Submitted for opposition 14
on 04th May 2021		Default Notice Sent
Submitted for opposition 15
on 14th Oct 2020		Correspondence Created
Submitted for opposition 15
on 24th Sep 2020		Correspondence Created
Submitted for opposition 15
on 30th Sep 2019		Correspondence Created
Submitted for opposition 12
on 16th Jan 2019		Extension of Time
Submitted for opposition 22
on 09th Jul 2018		Search Recorded
Submitted for opposition 20
on 09th Jul 2018		Examiner's First Report
Submitted for opposition 31
on 06th Apr 2018		Formalized
Submitted for opposition 1
on 03rd Apr 2018		Created
Submitted for opposition 30
on 29th Mar 2018		Filed