accepted and acknowledged
on 13 Aug 2024
Last Applicant/ Owned by
6 TECHNOLOGY PARK DRIVE
WESTFORD
MA
01886
Serial Number
87002999 filed on 15th Apr 2016
Registration Number
5392418 registered on 30th Jan 2018
Correspondent Address
Daniel Bourque
Filing Basis
1. intent to use
2. use application currently
Disclaimer
NO DATA
Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers, namely, software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, S Read More
Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers, namely, software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, SMS, text, social media and facsimile contacts; providing temporary use of non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), outbound predictive dialing and campaign management; providing temporary use of non-downloadable software used for intelligent contact routing via telephone, email, web, chat, SMS, text, social media and fax; providing temporary use of non-downloadable software used to support the activities of contact center customer service representatives and contact center managers; providing temporary use of non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, social media and facsimile contacts; providing temporary use of non-downloadable software used to create desktop and management tools for customer contact centers; providing temporary use of non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; providing temporary use of non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance; and providing temporary use of non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
10th May 2016
30th Jun 2016
No 87002999
No Service Mark
No ASPT-T427US
No
No
No
No
No
No
No
No
Status Date | Action Taken |
---|---|
13th Aug 2024 | NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED |
13th Aug 2024 | REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK. |
13th Aug 2024 | CASE ASSIGNED TO POST REGISTRATION PARALEGAL |
02th Jul 2024 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
02th Jul 2024 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
02th Jul 2024 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
17th Apr 2024 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
27th Mar 2024 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
29th Jan 2024 | TEAS SECTION 8 & 15 RECEIVED |
30th Jan 2023 | COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED |