REGISTERED
on 16 Nov 2021
Last Applicant/ Owned by
5 TECHNOLOGY PARK DRIVE
WESTFORD
MA
01886
Serial Number
88490428 filed on 26th Jun 2019
Registration Number
6563339 registered on 16th Nov 2021
Correspondent Address
Daniel J. Bourque
Filing Basis
1. intent to use
2. use application currently
Disclaimer
NO DATA
ASPECT
Consulting services in the field of designing software and hardware, implementing software and hardware, and software and hardware system integration, for use in customer contact centers, customer relationship management and workforce optimization; Consulting services in the field of optimizing the operational performance, controlling the operational performance and monitoring the operational perf Read More
Classification Information
Class [042]
Computer & Software Services & Scientific Services
Consulting services in the field of designing software and hardware, implementing software and hardware, and software and hardware system integration, for use in customer contact centers, customer relationship management and workforce optimization; Consulting services in the field of optimizing the operational performance, controlling the operational performance and monitoring the operational performance of reporting software and hardware used for customer contact centers, customer relationship management and workforce optimization; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; Providing temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centers; Providing temporary use of online non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Providing temporary use of online non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
First Use Date in General
30th Apr 2019
First Use Date in Commerce
30th Apr 2019
Class [009]
Computer & Software Products & Electrical & Scientific Products
Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; Downloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skills; Downloadable computer software for managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Downloadable computer software for creating desktop and management tools for customer contact centers; Downloadable computer software for integrating customer relationship management with customer contact centers; Downloadable computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; Downloadable computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
First Use Date in General
30th Apr 2019
First Use Date in Commerce
30th Apr 2019
Mark Details
Serial Number
No 88490428
Mark Type
No Service Mark
Attorney Docket Number
No ASPT-T431US
44D Filed
No
44D Current
No
44E filed
No
44E Current
No
66A Filed
No
66A Current
No
Current Basis
No
No Basis
No
Design Code(s)
26.17.01 -
Straight line(s), band(s) or bar(s)
26.17.05 -
Horizontal line(s), band(s) or bar(s)
Legal History
| Status Date | Action Taken |
|---|---|
| 02th Jul 2024 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| 02th Jul 2024 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| 02th Jul 2024 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| 17th Apr 2024 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| 27th Mar 2024 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| 15th Jun 2022 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| 15th Jun 2022 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| 15th Jun 2022 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| 16th Nov 2021 | REGISTERED-PRINCIPAL REGISTER |
| 13th Oct 2021 | NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED |