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ACQUISITION OPTIMIZATION RETENTION CENTRAL CUSTOMER CARE DATABASE LEAD MANAGEMENT ORDER ENTRY INITIATION/WELCOME DEALER/OUTLET LOCATE CREDIT & COLLECTIONS MARKETING RESEARCH CROSS/UP/NEXT SELLING REFERRAL MANAGEMENT CUSTOMER SATISFACTION MGMT. CHANNEL MGMT. EMPLOYEE INCENTIVE MANAGEMENT CASE RELATIONS CUSTOMER SERVICE CONSUMER AFFAIRS WIN BACK CHURN PREVENTION/RELATIONSHIP MGMT. SERVICE ADMIN. WARRANTY MGMT.
Dead/Abandoned
ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE

failure to respond or late response

on 22 Jan 2003

Last Applicant/ Owned by

6740 ALEXANDER BELL DRIVE

COLUMBIA

MD

21046

Serial Number

75844973 filed on 10th Nov 1999

Registration Number

N/A

Correspondent Address

Cynthia K Nicholson

Ann K. Ford, Esq.

1200 Nineteenth Street, NW

Washington DC 20036-2412

Filing Basis

1. intent to use

2. intent to use current

Disclaimer

NO DATA

ACQUISITION OPTIMIZATION RETENTION CENTRAL CUSTOMER CARE DATABASE LEAD MANAGEMENT ORDER ENTRY INITIATION/WELCOME DEALER/OUTLET LOCATE CREDIT & COLLECTIONS MARKETING RESEARCH CROSS/UP/NEXT SELLING REFERRAL MANAGEMENT CUSTOMER SATISFACTION MGMT. CHANNEL MGMT. EMPLOYEE INCENTIVE MANAGEMENT CASE RELATIONS CUSTOMER SERVICE CONSUMER AFFAIRS WIN BACK CHURN PREVENTION/RELATIONSHIP MGMT. SERVICE ADMIN. WARRANTY MGMT.

BUSINESS MARKETING CONSULTING SERVICES PERTAINING TO CUSTOMER RELATIONSHIP MANAGEMENT FOR OTHERS; BUSINESS MARKETING CONSULTING SERVICES, NAMELY, DATABASE MARKETING; TELEMARKETING SERVICES; TELESERVICING FOR OTHERS, NAMELY, INITIATING, RECEIVING AND RESPONDING TO TELEPHONE AND TELEFACSIMILE COMMUNICATIONS AND INQUIRIES TO AND FROM CUSTOMERS OF OTHER BUSINESSES; PROMOTING THE GOODS AND SERVICES OF Read More

Classification Information


Class [041]
Education and Entertainment Services


TRAINING AND EDUCATIONAL INSTRUCTION IN THE FIELDS OF TELEMARKETING AND TELESERVICING


First Use Date in General

01st Dec 1999

First Use Date in Commerce

01st Dec 1999

Class [035]
Advertising, Business & Retail Services


BUSINESS MARKETING CONSULTING SERVICES PERTAINING TO CUSTOMER RELATIONSHIP MANAGEMENT FOR OTHERS; BUSINESS MARKETING CONSULTING SERVICES, NAMELY, DATABASE MARKETING; TELEMARKETING SERVICES; TELESERVICING FOR OTHERS, NAMELY, INITIATING, RECEIVING AND RESPONDING TO TELEPHONE AND TELEFACSIMILE COMMUNICATIONS AND INQUIRIES TO AND FROM CUSTOMERS OF OTHER BUSINESSES; PROMOTING THE GOODS AND SERVICES OF OTHERS VIA DIRECT MAIL AND TELEPHONE; PROMOTING THE GOODS AND SERVICES OF OTHERS VIA AN ON-LINE ELECTRONIC COMMUNICATIONS NETWORK BY INITIATING, RECEIVING AND RESPONDING TO ON-LINE INQUIRIES TO AND FROM CUSTOMERS OF OTHER BUSINESSES; CONDUCTING PRIMARY AND SECONDARY BUSINESS RESEARCH; OPERATING AND MANAGING TELEPHONE CALL CENTERS; CUSTOMER SERVICE FULFILLMENT SERVICES FOR OTHERS


First Use Date in General

01st Dec 1999

First Use Date in Commerce

01st Dec 1999

Mark Details


Serial Number

No 75844973

Mark Type

No Service Mark

Attorney Docket Number

No 13899-30

44D Filed

No

44D Current

No

44E filed

No

44E Current

No

66A Filed

No

66A Current

No

Current Basis

No

No Basis

No

Design Code(s)

26.01.20 -

Circles within a circle

Legal History


Show more

Status DateAction Taken
22nd Jan 2003ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
06th Aug 2002TEAS CHANGE OF CORRESPONDENCE RECEIVED
08th May 2002FINAL REFUSAL MAILED
26th Mar 2002CORRESPONDENCE RECEIVED IN LAW OFFICE
01st Feb 2002NON-FINAL ACTION MAILED
24th Jan 2002STATEMENT OF USE PROCESSING COMPLETE
09th Jan 2002USE AMENDMENT FILED
16th Oct 2001NOA MAILED - SOU REQUIRED FROM APPLICANT
24th Jul 2001PUBLISHED FOR OPPOSITION
11th Jul 2001NOTICE OF PUBLICATION