Software as a service (SAAS) services featuring artificial intelligence software in the field of customer service, customer relationship management, and customer experience for managing and responding to customer inquiries, customer engagement and communications across multiple channels and platforms, and for automating and personalizing marketing campaigns; platform as a service (PAAS) featuring computer software platforms in the field of customer service, customer relationship management, and customer experience for managing and responding to customer inquiries, customer engagement and communications across multiple channels and platforms, and for automating and personalizing marketing campaigns; online provision of temporary web-based software featuring conversational artificial intelligence software in the field of customer service, customer relationship management, and customer experience for managing and responding to customer inquiries, customer engagement and communications across multiple channels and platforms, and for automating and personalizing marketing campaigns; online provision of temporary web-based software in the field of customer service, customer relationship management, and customer experience featuring artificial intelligence for managing and responding to customer inquiries, customer engagement and communications across multiple channels and platforms, and for automating and personalizing marketing campaigns; software design and development in the field of customer service, customer relationship management, and customer experience; software support services, namely, technical support services in the nature of troubleshooting of computer software problems in the field of customer service, customer relationship management, and customer experience; software engineering in the field of customer service, customer relationship management, and customer experience; design of communication systems for transmission and reception of voice, data, and communications in the field of customer service, customer relationship management, and customer experience; provision of information relating to computer programming and software developed for use in the customer service, customer relationship management, and customer experience; application service provider (ASP) featuring software in the field of customer service, customer relationship management, and customer experience for managing and responding to customer inquiries, customer engagement and communications across multiple channels and platforms, and for automating and personalizing marketing campaigns; infrastructure as a service (IAAS) services, namely, hosting software in the field of customer service, customer relationship management, and customer experience for use by others to manage and respond to customer inquiries, customer engagement and communications across multiple channels and platforms, and to automate and personalize marketing campaigns; data security services, namely, data encryption services for providing security and anonymity for electronically transmitted communications in the field of customer service, customer relationship management, and customer experience; providing non-downloadable software applications through computer databases, the internet or other electronic networks in the field of customer service, customer relationship management, and customer experience featuring software for managing and responding to customer inquiries, customer engagement and communications across multiple channels and platforms, and for automating and personalizing marketing campaigns; all of the foregoing for use by businesses and organizations in all industries including education, government, financial services, travel, transport, and retail, and none of above for creating online communities for registered users

Class [035]
Advertising, Business & Retail Services

Business administration services; business advisory services; business consultancy services; strategic business consultancy services; business assistance services; business management services; commercial business management services; business intelligence services; Customer relationship management, namely, management of sales enquiries, complaints and questions for businesses; customer service management for others, namely, customer liaison services; corporate communication services, namely, public relations; provision of business information; database management

Class [009]
Computer & Software Products & Electrical & Scientific Products

Downloadable customer service, customer relationship management, and customer experience software featuring conversational artificial intelligence for managing and responding to customer inquiries, customer engagement and communications across multiple channels and platforms, and for automating and personalizing marketing campaigns; downloadable customer service, customer relationship management, and customer experience application software for managing and responding to customer inquiries, customer engagement and communications across multiple channels and platforms, and for automating and personalizing marketing campaigns; downloadable customer service, customer relationship management, and customer experience communications software for managing and responding to customer inquiries, customer engagement and communications across multiple channels and platforms, and for automating and personalizing marketing campaigns; conversational artificial intelligence downloadable customer service, customer relationship management, and customer experience software for responding to and managing business sales enquiries, complaints and questions; telepresence robots featuring artificial intelligence; computer hardware; data feeders in the nature of downloadable customer service, customer relationship management, and customer experience computer software featuring artificial intelligence that provides updates on consumer inquiries, customer engagement, communications, and marketing across multiple channels and platforms; all of the foregoing for use by businesses and organizations in all industries including education, government, financial services, travel, transport, and retail, and none of above for creating online communities for registered users

Mark Details

Serial Number

No 90321034

Mark Type

No Service Mark

Attorney Docket Number

No 1289.410.66

44D Filed

Yes

44D Current

44E filed

44E Current

Yes

66A Filed

66A Current

Current Basis

No Basis

Legal History

Status Date	Action Taken
02^th Feb 2024	TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
02^th Feb 2024	ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
02^th Feb 2024	TEAS CHANGE OF DOMESTIC REPRESENTATIVES ADDRESS
02^th Feb 2024	TEAS CHANGE OF CORRESPONDENCE RECEIVED
02^th Feb 2024	TEAS WITHDRAWAL OF ATTORNEY RECEIVED-FIRM RETAINS
11^th Apr 2023	REGISTERED-PRINCIPAL REGISTER
11^th Apr 2023	NOTICE OF REGISTRATION CONFIRMATION EMAILED
24^th Jan 2023	PUBLISHED FOR OPPOSITION
24^th Jan 2023	OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
04^th Jan 2023	NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED

PATTR

Classification Information

Class [042]Computer & Software Services & Scientific Services

Class [035]Advertising, Business & Retail Services

Class [009]Computer & Software Products & Electrical & Scientific Products